Privacy Policy
Last Updated: December 2024
Introduction
aureatiha is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services. We handle all personal information in accordance with Singapore's Personal Data Protection Act (PDPA) and applicable data protection regulations.
Data Controller Information
aureatiha
391A Orchard Road, Ngee Ann City Tower A
Singapore 238872
Email: [email protected]
Phone: +65 6294 7583
Information We Collect
We collect the following types of personal data:
Contact Information
Name, email address, phone number, and business address when you contact us or engage our services.
Usage Data
IP address, browser type, device information, and pages visited on our website.
Service Information
Driving license details, vehicle preferences, and booking history when you use our services.
Communication Data
Messages sent through contact forms, emails, or phone conversations.
How We Use Your Data
We use your personal data for the following purposes:
- Providing and managing luxury car rental services
- Responding to inquiries and maintaining client relationships
- Processing bookings and managing reservations
- Sending service updates and important notifications
- Improving our website and service quality
- Complying with legal obligations and regulatory requirements
- Protecting against fraud and unauthorized activities
Legal Basis for Processing
We process your data based on:
Consent
For marketing communications and certain cookies
Contract Performance
To provide requested services and fulfill our obligations
Legitimate Interests
For business operations, improvements, and customer service
Legal Obligation
For tax, regulatory, and compliance requirements
Data Retention
We retain your data for the following periods:
- Contact form submissions and inquiries: 3 years
- Service records and booking history: 5 years
- Financial and transaction records: 7 years (legal requirement)
- Marketing consent data: Until consent is withdrawn
- Website usage data: 12 months
Data Security
We implement appropriate technical and organizational measures to protect your personal data:
• Encryption of data in transit and at rest using industry-standard protocols
• Regular security assessments and vulnerability testing
• Access controls limiting who can view and process your data
• Secure server infrastructure with regular updates and patches
• Staff training on data protection and privacy practices
• Incident response procedures for potential data breaches
Third-Party Services
We may share data with trusted third parties who assist in operating our business:
Website Analytics
For understanding website usage and improvements
Email Services
For communication management and notifications
Payment Processors
For secure payment handling (if applicable)
Cloud Hosting
For website infrastructure and data storage
Your Rights
Under Singapore's PDPA and applicable data protection laws, you have the right to:
Access Your Data
Request a copy of personal data we hold about you
Correct Inaccurate Data
Request corrections to incomplete or incorrect information
Request Deletion
Ask us to delete your personal data in certain circumstances
Object to Processing
Object to certain types of data processing
Data Portability
Receive your data in a structured, commonly used format
Withdraw Consent
Withdraw consent for processing at any time
To exercise any of these rights, please contact us using the information provided above. We will respond to your request within one month.
International Data Transfers
Your data may be transferred to and processed in countries outside of Singapore. We ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, and other approved mechanisms to protect your data when it is transferred internationally.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie practices, please refer to our Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us:
Privacy Officer
aureatiha
391A Orchard Road, Ngee Ann City Tower A, Singapore 238872
Email: [email protected]
Phone: +65 6294 7583
Complaints
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with Singapore's Personal Data Protection Commission (PDPC). However, we would appreciate the opportunity to address your concerns before you approach the PDPC, so please contact us first.